Welcome in our support care center
Plugin for Forumotion forums AVAILABLE NOW ! Create your own multilingual topics
Release of XenForo plugin: install it now!
MyBB pluginis now available! Create unlimited posts in different languages!
Log in
Latest topics
Who is online?
In total there are 2 users online :: 0 Registered, 0 Hidden and 2 Guests

None

View the whole list

Top posters
323 Posts - 57%
76 Posts - 13%
43 Posts - 8%
25 Posts - 4%
24 Posts - 4%
21 Posts - 4%
17 Posts - 3%
16 Posts - 3%
11 Posts - 2%
8 Posts - 1%

Share
View previous topicGo downView next topic
avatar
Developer
Posts : 323
Join date : 2016-01-30

Italian
View user profilehttps://www.translationscloud.com

I can't login my client area

on Fri Feb 12, 2016 12:08 am
I can't login my client area

I can't login my client area


Hello dear members,

if you can't login your client area, there are different reasons.

Case 1: You don't have an account

Of course our service is reserved to registered members only, this is why you can't login with a valid ID/password.

Case 2: You sign-up in the forum

Sadly, our support forum is hosted under another service. This means that your ID/password for the support forum will be valid only for the support forum. If you want an ID/password for your client area, you need to ask your founder or you need to create a client account from our website (Create a translation tool now).

Case 3: Your founder or administrators has removed your account

Administrators have the power of de-activating an account. If your account has been disabled, you will not be able to login anymore.

Case 4: You have reached the max number of attempts

We really care about your security. For this reason, if you try to login for 3 times with wrong ID/password, your account will be locked.

Note that your administrator cannot do anything; the only way to solve the problem is contacting a member of the Management/Technical team on this support forum.
You will have to send a private message to one member of these teams with the following informations:
  • Brand ID or Brand Name
  • Your username in your client account
  • Your personal email address linked to your account


Once your account will be unlocked, our team will reply to your private message

Have a nice day!

View previous topicBack to topView next topic
Permissions in this forum:
You cannot reply to topics in this forum